White label WordPress maintenance for agencies - we look after your clients' sites under your brand

If your agency builds or looks after WordPress websites, someone has to keep them updated, backed up and secure after launch. Our white label WordPress maintenance for agencies takes that off your plate, whether you have your own developers or not.

We handle white label WordPress support and maintenance under your brand: updates, backups, security monitoring and a monthly report with your agency’s logo. You choose an hourly plan that fits your agency, and your hours go wherever you need them: maintenance, fixes, new features or other development work.

Get a maintenance quote

Jenny Johnson

Executive Director of The Loom Collective
The Loom Collective, Chicago, USA

Why agencies choose Brave New for WordPress maintenance

Rated 5.0 on Clutch from 41 reviews. See what our clients say about working with us.

Brave New is not only a team of phenomenal developers, but also people who understand business.

I appreciate working with them because of their availability, responsiveness and professional approach. Together we have delivered several projects that have been highly rated by our clients. Brave New also supports us in the development of existing websites, as well as in the development of technological processes in our agency. I am glad that they are our technology partner and I highly recommend working with Brave New.

What’s included in white label WordPress maintenance?

  • Updates tested before they go live

    We update WordPress, themes and plugins on a staging copy first. After updating the live site we check the key functions, so your client’s website keeps working.

  • Check why this cooperation model is so beneficial for you:

  • Security monitoring 24/7, automated

    We keep an eye on your clients’ sites around the clock for downtime and security problems, and we clean up infections.

  • Monthly report with your logo

    Each month your client gets a report on their site, branded with your agency’s name and logo. You show the value of maintenance without preparing the report yourself.

  • Developers when you need them

    Maintenance and development come from one pool of hours, so you plan a single budget for both. Hours you don’t use on updates go to fixes, new features and other development work.

  • 24/7 SLA when your client needs it

    Our support runs from 8:00 am to 11:00 pm CET, and we can extend it to round-the-clock coverage for clients who need it.

White label maintenance pricing

The scope of work carried out every month:

  • Maintenance
    plan

    $208 / month per site

    • Site maintenance

      1 website

    • WordPress, theme and plugin updates

      monthly

    • Testing the site after updates

      updates tested on a staging copy first

    • Security monitoring

      24/7, automated **

    • Backups of your websites

      daily

    • Off-site backups

      access to backups from the last 90 days

    • Critical updates

      when necessary

    • Response time for critical issues

      12h

    • Response time for standard issues

      24h

    • Helpdesk

      By email

    • Development time

      up to 1h / mo.

    • Monthly PDF report, with your agency’s logo

  • 10-49 hours
    per month

    $71 / hour

    • Site maintenance & updates

      Up to 10 websites, with backups, security monitoring and monthly reports. Time counted in your hours

    • Dedicated Project Manager

    • PM sync calls

      weekly or fortnightly

    • Flexible hours management

      move unused hours to the next month *

    • Response time for critical issues

      up to 3h

    • Response time for standard issues

      up to 8h

    • Free hours for task management and internal meetings

      Time spent on internal meetings and task management is not counted towards the pool of hours.

    • Unlimited tasks

      New site development, existing site development and optimization

    • Use of your real-time communication tool

      Slack, Google Chat, Microsoft Teams...

    • Use of your Project Management tool

      ClickUp, Productive, Monday, Asana...

    • Monthly delivery report

  • 50 hours per month and more

    $67 / hour

    • Site maintenance & updates

      Unlimited websites, with backups, security monitoring and monthly reports. Time counted in your hours

    • Dedicated Project Manager

    • PM sync calls

      weekly or fortnightly

    • Flexible hours management

      move unused hours to the next month *

    • Response time for critical issues

      Up to 90 minutes

    • Response time for standard issues

      Up to 4h

    • Free hours for task management and internal meetings

      Time spent on internal meetings and task management is not counted towards the pool of hours.

    • Unlimited tasks & projects

      New site development, existing site development and optimization

    • Use of your real-time communication tool

      Slack, Google Chat, Microsoft Teams...

    • Use of your Project Management tool

      ClickUp, Productive, Monday, Asana...

    • Monthly delivery report

* Option to increase or decrease dev hours during the term of the contract. A max. of 50% of unused hours is carried over, depending on the plan.
** On the maintenance plan, malware cleanup is an additional service. On hourly plans it is covered by your hours.

Not sure which plan fits your agency?

Tell us how many sites you look after and what they need. We’ll suggest a plan or prepare an individual offer.

Send us your site list

How white label WordPress maintenance fits into your agency

  • 1

    You keep your tools

    Your team keeps using Slack, Teams, ClickUp or Asana. We adapt to your tools and step into your workflow smoothly, so nothing changes in how you work.

  • 2

    Your sites stay in good shape

    Updates, backups and monitoring run in the background. Send a task whenever a site needs a fix or something new.

  • 3

    You receive reports

    Every month your clients get a report with your agency’s logo, so they see the work we do.

6 reasons agencies trust us with their clients’ WordPress sites

Web development - praca zespołu nad stroną
  • Your brand stays yours

    Reports carry your logo, and we sign an NDA if you need one. Your clients see your agency, not us.
  • Quick reaction when something breaks

    Our average response time is about 30 minutes, so your client’s site doesn’t wait long for help.
  • A project manager who knows your sites

    On hourly plans, one project manager keeps track of your sites and talks to you weekly or fortnightly.
  • Working hours that overlap with yours

    Our day overlaps with the UK and US East Coast workday, so you get answers while your team is at work.
  • Sites built by anyone

    Built by another developer or agency? We take over sites no matter who made them.
  • No hidden costs

    The rates are on this page, and weekly hours reports show where every hour went.

Case studies

White label WordPress maintenance FAQ

?

What does the maintenance plan include?

Updates of WordPress, themes and plugins tested on a staging copy, daily backups kept for 90 days, security monitoring, a monthly report with your agency’s logo and up to 1 hour of developer time a month.

?

Is maintenance included in the hourly plans?

Yes. With 10–49 hours a month we maintain up to 10 of your clients’ sites, and from 50 hours there is no limit. The time spent on maintenance counts toward your hours.

?

What time do you provide technical support?

We work in the European time zone, and our hours overlap with the UK and US East Coast workday. If your client needs round-the-clock coverage, we can add a 24/7 SLA.

?

A client’s site is infected. Can you clean it?

Yes. We remove the infection, find how it got in and close the gap. On hourly plans it is covered by your hours, and on the maintenance plan it is an additional service.

?

Can I commission development within the hours?

Yes. Hourly plans include unlimited tasks: new site development, work on existing sites and optimization.

?

Do you work in the white label model?

Yes. Reports carry your logo, we work in your communication and project tools, and we sign an NDA if you need one.

?

Can you contact the client on our behalf?

Only if you ask us to. By default we talk to you, and you stay the face of the project for your client.

?

Can you take over sites built by another developer?

Yes. We review the site, its plugins and hosting, fix what’s needed to update it safely and add it to maintenance.

?

Do you work in English?

Yes. All communication, reports and support are in English.

?

Is there a warranty on your work?

Yes. We fix errors in our work free of charge for 12 months.

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